Genshin Impact 3.5 crash on the Intel Graphics 4000? See how to solve this problem

After updating Genshin Impact 3.5 , PC users noted that the game is no longer opening on computers with an integrated card, especially the one with Intel Graphics 4000 chipset.

Image shows Genshin Impact character next to the Intel Inside HD Graphics logo

See how to resolve this error and re-play Genshin Impact on a PC or notebook with Intel Graphics 4000.



The reason for the error

The reason for the error that makes Genshin Impact 3.5 close on computers is due to a game error when using the igdusc64.dll library. The error consists in the fact that the game fetches a dedicated video card when it does not exist on computers with integrated video. As a result, the game returns “ 0 ” for this function and the game closes.

When contacting Hoyoverse, the solution they point out will be precisely something related to the dedicated video card. They will ask you to reinstall the video card or remove it and place it again. Anyway, this is not the solution we want.


How to resolve Genshin Impact 3.5 Intel Graphics 4000 error

To resolve the Genshin Impact 3.5 error on Intel Graphics 4000 graphics cards onwards, we will play the game “ understand ” the parts and features of your PC or Notebook.


Part 1. Install an older drive.

Genshin Impact has trouble running on old Windows 7 or 8 computers. When upgrading the system to Windows 10, some of these problems are “ inherited ”.

The best solution so far is to do exactly the opposite of what Hoyoverse suggested.

Warning: this solution is only for very old computers that have 4 GB of RAM or run the game on updated versions of Windows 7,

You must uninstall the updated video driver and install if you have a 2nd generation processor and if you have a 3rd generation processor. just search Google “ Intel driver number ” and download the x64 variant from a third party website. Warning: this solution is only for very old computers that have 4 GB of RAM or run the game in updated versions of Windows 7, 8.

Uninstall the latest device manager driver before installing the new downloaded driver. Your PC may seem a little strange for a while, as it will use a generic video driver. But it will return to normal when using the driver that we will indicate here.

Also, disconnect your WiFi when installing an old driver.

Here’s how to uninstall the driver:

  1. Right-click on Windows and go to Device Manager.
  2. Select the screen adapter and right-click the graphics driver. There, you will see the option “ Uninstall device ”. Click on it.
  3.  Your PC will restart and the graphics settings will return to the default.

Drivers to use:

It is worth remembering that this solution will make Genshin Impact work, however, other games may stop working due to the drivers being older.

If that doesn’t work, try part 2.


Part 2. Reinstall Visual Studio C + +

Another problem that may be an error in libraries that are too updated or less than the Visual Studio C + + package. The solution will be a little more complicated, as it will require you to uninstall and exit by installing several versions of Visual Studio C + + until you find one that works.

But what is Visual Studio C + +? For our case, in reality we will install packages from VS C + + libraries that are used by several games, among them Genshin Impact.

Install the package according to your system’s processor version. If it is 32bits it is x86, if it is 64 bits it is x64.

Latest Microsoft Visual C + + Redistributable Package downloads with support.

Remember, you need to uninstall previous versions of Visual Studio. To do this, access “ Control Panel ” from your computer and go to “ Programs ” and uninstall Visual Studio packages one by one.

  • Dario Coutinho

    O "Gamer de Celular" Original. Criou um dos primeiros sites sobre jogos para celular em 2007, que viria a se tornar o Mobile Gamer Brasil em 2009. Formado em Ciência da Computação, escreve sobre tecnologia há mais de 16 anos. Com passagem por revistas de games (EGW, Arkade) e sites renomados como Techtudo. E-mail para contato: [email protected]

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