{"id":108274,"date":"2023-03-06T14:01:33","date_gmt":"2023-03-06T17:01:33","guid":{"rendered":"https:\/\/www.mobilegamer.com.br\/?p=108274"},"modified":"2023-03-06T14:01:33","modified_gmt":"2023-03-06T17:01:33","slug":"genshin-impact-3-5-crash-on-the-intel-graphics-4000-see-how-to-solve-this-problem","status":"publish","type":"post","link":"https:\/\/www.mobilegamer.com.br\/en\/2023\/03\/genshin-impact-3-5-crash-on-the-intel-graphics-4000-see-how-to-solve-this-problem.html","title":{"rendered":"Genshin Impact 3.5 crash on the Intel Graphics 4000? See how to solve this problem"},"content":{"rendered":"

After updating\u00a0<\/span>Genshin Impact 3.5<\/span><\/strong>\u00a0, PC users noted that the game is no longer opening on computers with an integrated card, especially the one with Intel Graphics 4000 chipset.<\/span><\/p>\n

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See how to resolve this error and re-play Genshin Impact on a PC or notebook with Intel Graphics 4000.<\/span><\/p>\n

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The reason for the error<\/span><\/strong><\/p>\n

The reason for the error that makes Genshin Impact 3.5 close on computers is due to a game error when using the igdusc64.dll library. The error consists in the fact that the game fetches a dedicated video card when it does not exist on computers with integrated video. As a result, the game returns \u201c 0 \u201d for this function and the game closes.<\/span><\/p>\n

When contacting Hoyoverse, the solution they point out will be precisely something related to the dedicated video card. They will ask you to reinstall the video card or remove it and place it again. Anyway, this is not the solution we want.<\/span><\/p>\n

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How to resolve Genshin Impact 3.5 Intel Graphics 4000 error<\/span><\/h2>\n

To resolve the Genshin Impact 3.5 error on Intel Graphics 4000 graphics cards onwards, we will play the game \u201c understand \u201d the parts and features of your PC or Notebook.<\/span><\/p>\n

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Part 1. Install an older drive.<\/span><\/strong><\/p>\n

Genshin Impact has trouble running on old Windows 7 or 8 computers. When upgrading the system to Windows 10, some of these problems are \u201c inherited \u201d.<\/span><\/p>\n

The best solution so far is to do exactly the opposite of what Hoyoverse suggested.<\/span><\/p>\n

Warning: this solution is only for very old computers that have 4 GB of RAM or run the game on updated versions of Windows 7,<\/span><\/strong><\/p>\n

You must uninstall the updated video driver and install 9.17.10.4229 if you have a 2nd generation processor and 9.18.10.3071 if you have a 3rd generation processor. just search Google \u201c Intel driver number \u201d and download the x64 variant from a third party website.\u00a0<\/span>Warning<\/span><\/strong>: this solution is only for very old computers that have 4 GB of RAM or run the game in updated versions of Windows 7, 8.<\/span><\/p>\n

Uninstall the latest device manager driver before installing the new downloaded driver. Your PC may seem a little strange for a while, as it will use a generic video driver. But it will return to normal when using the driver that we will indicate here.<\/span><\/p>\n

Also, disconnect your WiFi when installing an old driver.<\/span><\/p>\n

Here’s how to uninstall the driver:<\/span><\/p>\n

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  1. Right-click on Windows and go to Device Manager.<\/span><\/li>\n
  2. Select the screen adapter and right-click the graphics driver. There, you will see the option \u201c Uninstall device \u201d. Click on it.<\/span><\/li>\n
  3. \u00a0Your PC will restart and the graphics settings will return to the default.<\/span><\/li>\n<\/ol>\n

    Drivers to use:<\/span><\/p>\n